State Farm® Insurance Agent Susan Rosales
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Germon
November 12, 2025
5
out of
5
rating by David Germon
"What t I appreciate the most about my State Farm office is he fact that t when I call and leave messages someone always calls me back in a timely manner. I called Andrea and she called me back and went over my car insurance with me. She was thorough, to the point and gave me exactly the information that I needed. .She was even kind enough to cut and paste some information for me so I could study it and sent it to me in an email."
We responded:
"David, we appreciate your wonderful and kind words and sharing what you like about our agency and our team. We are glad you had the pleasure to work with Andrea, she enjoyed helping you as well. Thank you for trusting in us to help you with all your insurance and financial services needs. We look forward to working with you for many more years to come. Susan Rosales, State Farm Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 (734)528-9860 Located in Washtenaw County Serving all of Michigan and Ohio"
Ernestine Perry
November 6, 2025
5
out of
5
rating by Ernestine Perry
"Very professional, friendly and always available quickly to answer your questions!"
We responded:
"Ernestine, thank you so much for your continued trust and loyalty to our Susan Rosales State Farm agency and overall since 1990! We are honored to have provided you with your auto and home insurance coverage over the years and for many years to come. With many options with auto insurance, homeowners insurance, or other coverage options, our dedicated team is here to provide guidance and exceptional service. Thank you again for being such a valued member of our State Farm family. We look forward to continuing to protect you and your loved ones for many more years to come! Susan Rosales, Agent for State Farm Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 734-528-9860 #StateFarm #SalineMI #WashtenawCounty #AutoInsurance #HomeownersInsurance #InsuranceReferral #CustomerLoyalty #InsuranceAgent "
Antonio Christopholo
November 4, 2025
5
out of
5
rating by Antonio Christopholo
"Cheerful and timely interactions. Just the things one would want from dealing with hometown businesses."
We responded:
"Antonio, thank you so much for your wonderful 5-star review! We are honored to have you turn to us with help for all your insurance and financial services needs. We strive to have both personalized service and ensure that your coverage fits your unique needs. It’s wonderful to know that our support has made a positive difference for you. Please don’t hesitate to reach out if you ever have any questions or need assistance. We look forward to working with you all for many years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio "
Brian Sennett
November 3, 2025
5
out of
5
rating by Brian Sennett
"Matthew Dill was incredibly helpful! Highly recommend!"
We responded:
"Brian: Welcome back to Michigan and we thank you for trusting our local Susan Rosales State Farm Insurance Agency to meet your auto insurance needs now and further insurance needs in the future. We look forward to growing with you for many years to come. Susan Kirk Rosales, State Farm Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 Serving all of Michigan and Ohio Located in Washtenaw County #MichiganAutoInsurance #AutoInsuranceMI #LocalInsuranceAgent #MichiganInsurance #WelcomeBackMichigan"
Anne Takacs
October 31, 2025
5
out of
5
rating by Anne Takacs
"I liked the agents I worked with Andrea Grieb and Susan the owner. Nice office and easy to get to. My review went well and I am going to switch everything including the boat. Already sent them a referral too."
We responded:
"Anne, thank you so much for taking the time to share your experience and your kind words. It was so wonderful to meet you in person! We look forward to growing with you all for many years to come to protect your auto, home, boat, and more. We are here to help you find the right fit at the right price. Again, thank you. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio"
Syd Adams
October 31, 2025
5
out of
5
rating by Syd Adams
"They provided excellent service helping me get renters insurance! Would definitely recommend to friends, including other grad students with busy schedules who want kind and patient folks to work with. Matt is amazing to work with!!"
We responded:
"Syd, we thank you for your wonderful review and recommending us to other friends and grad students. We appreciate your trust in us to meet your insurance needs for your renters insurance. We have very much enjoyed getting to know you and look forward to working with you and your bright future. If you have any questions, we are more than happy to help. Thank you again. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio"
David Saims
October 15, 2025
5
out of
5
rating by David Saims
"Susan is a gem to work with"
We responded:
"David, thank you so much for your kind words! We are truly honored to be you and Laurie's insurance agency and to assist your family with your auto, home, and umbrella, here in Saline, MI. Providing personalized service and ensuring that your coverage fits your unique needs is our top priority. It’s wonderful to know that our support has made a positive difference for you. Please don’t hesitate to reach out if you ever have any questions or need assistance with your policies. We look forward to working with you all for many years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio"
Paul Torres
October 13, 2025
5
out of
5
rating by Paul Torres
"I’ve had such a great experience, always helpful and made my switch so easy and tailored for my needs. Every time I’ve called for help no matter what it was they were there to help with no questions asked. Highly recommended!"
We responded:
"Paul, thank you for your wonderful review. We very much appreciate your business and enjoy working with you and getting to know you and your family more and more. We appreciate too the trust you have in our team to help you find the right protection for your family's needs for auto and homeowners insurance. We look forward to working with you for many more years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County"
Sheila Nickell
October 10, 2025
5
out of
5
rating by Sheila Nickell
"Awesome service"
We responded:
"Sheila, thank you so much for your continued trust and loyalty to our Susan Rosales State Farm agency and overall since 2011! We are honored to have provided you with your auto and home insurance coverage over the years. Your recent referral of your family means the world to us. At our Saline, MI office, we take pride in offering personalized insurance options designed for the unique needs of our customers throughout Washtenaw County and beyond. Whether it’s auto insurance, homeowners insurance, or other coverage options, our dedicated team is here to provide guidance and exceptional service. Thank you again for being a valued member of our State Farm family and for helping us grow through your referral. We look forward to continuing to protect you and your loved ones for many more years to come! Susan Rosales, Agent for State Farm Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 734-528-9860 #StateFarm #SalineMI #WashtenawCounty #AutoInsurance #HomeownersInsurance #InsuranceReferral #CustomerLoyalty #InsuranceAgent "
Alison Johnston
September 17, 2025
5
out of
5
rating by Alison Johnston
"I just recently moved from another state, and all things have changed. Auto and home owners Insurance rules and regs definitely changed. Susan Rosales and her team have been patiently assisting me with the transition. I appreciate their advice, assistance, and kindness. AND, I'm saving money:)"
We responded:
"Alison, thank you for sharing your experience with our team -Susan Rosales State Farm Agency here in Saline, MI! We’re happy you are here in Michigan and happy to patiently guide you through the transition after your move and assist with your auto and condominium insurance needs. We understand that insurance rules and regulations vary from state to state, and we’re glad to make the process easier for you while helping you save money on your coverage. Serving customers throughout Michigan Washtenaw County, we’re committed to providing personalized insurance solutions tailored to your unique situation. If you have any questions or need further assistance with your auto or condominium insurance, please don’t hesitate to reach out. We’re here to support you every step of the way! Thank you again for trusting us with your insurance and financial services needs. We look forward to continuing to work with you for many more years to come. Susan Kirk Rosales, State Farm Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 (734)528-9860 #StateFarm #SalineMI #WashtenawCounty #AutoInsurance #CondominiumInsurance #InsuranceSavings #CustomerService #InsuranceAgent #MovingToMichigan"
Theresa Cook
September 10, 2025
5
out of
5
rating by Theresa Cook
"Stephen was very helpful to get coverage changes done quickly."
We responded:
"Theresa, thank you so much for your continued trust in State Farm and specifically our agency over the past many years! We truly appreciate having you and your family as valued customers. It’s great to know Steve was able to assist you quickly with your coverage changes. We’re proud to provide personalized auto insurance, home insurance, and personal liability umbrella policies and so much enjoy knowing you and your family more over the past couple years. We look forward to continuing to support your family for many years to come, thank you. Susan Rosales, State Farm Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 734-528-9860 Located in Washtenaw County Serving Michigan and Ohio "
Beena Vitale
September 9, 2025
5
out of
5
rating by Beena Vitale
"I have been working with Matt from Susan’s office and let me just say it has been nothing but a pleasure. As a 30 year old who doesn’t know a thing about insurance, Matt was more than willing to explain what and how everything works and never once made me feel like my questions were silly or inconveniencing him. He was happy to answer my questions and make sure I really understood what coverage I was getting in words that made sense to me! And then changing everything to make sure it fit my families needs. I definitely recommend working with them and giving them a call, you won’t regret it!"
We responded:
"Thank you for the wonderful 5-star review. Matt enjoyed working with you as well. We are looking forward to growing with you and your family for many more years to come for your auto, home, life insurance and financial services needs. Susan Rosales, Agent Rosales Insurance Agency, Inc. State Farm Insurance Agency 166 S Industrial Saline, MI 48176 (734)528-9860 Located in Washtenaw Serving Michigan and Ohio"
bailey schoendorf
September 5, 2025
5
out of
5
rating by bailey schoendorf
"Matthew was so helpful with providing me a quote and getting me set up for auto insurance through State Farm. He went over everything with me in detail and answered all of my questions. Very professional and polite!"
We responded:
"Bailey, welcome to our agency! We are happy you were able to connect with Matt and get all of your auto insurance and financial services protected the way you want. He is an amazing part of our team. We look forward to working with you from many more years to come. Susan Rosales, Agent Rosales insurance 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio. "
Jeff Kendall
August 31, 2025
5
out of
5
rating by Jeff Kendall
"though I decided not to file with state farm, Matt was supper helpful and ensuring. I'm a first time buyer, he spent a full hour working with me to help me understand how everything works, thanks Matt."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office and our wonderful team member Matt. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Susan Rosales, Agent State Farm Rosales Insurance Agency, Inc. Serving Michigan and Ohio Located in Washtenaw County"
Sherri Foster
August 8, 2025
5
out of
5
rating by Sherri Foster
"Matthew was very responsive to my request and I had my new policy certificate within 24 hours."
We responded:
"Sherri thank you so much for your 5-star review and sharing your experience with Matt. We are honored you trust us to be your agency choice for all your insurance and financial services needs. We look forward to many more years to come. Susan Rosales, Agent Rosales Insurance Agency, Inc. -State Farm 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio"
Amber Wedemeyer
August 7, 2025
5
out of
5
rating by Amber Wedemeyer
"I had such a great experience with Matt! He helped me reinstate my car insurance for a new vehicle, and the entire process was incredibly smooth and fast. He was kind, easy to talk to, and explained everything clearly. I really appreciated how stress-free he made it. Thanks, Matt!"
We responded:
"Thank you Amber for the 5 star review. We are happy you are part of our State Farm family!"
bob jackks
August 4, 2025
4
out of
5
rating by bob jackks
"People were helpful and quick the insurance is more then I was expecting to pay May look elsewhere for a more affordable option"
We responded:
"Thank you so much for your thoughtful you and for being a valued customer since 2020. We truly appreciate your trust in our team over the long years. We’re glad to hear you found us, responsive, and easy to work with! we understand the price is an important factor. Our goal is always to provide great value while making sure you are well protected. You’ve trusted us with your auto insurance, renters insurance, hospital indemnity in life insurance policies, and we’d love the opportunity to review everything with you to see if there’s any adjustments you’d like to make and meet your needs even more so today. Please don’t hesitate to reach out. We’re always here to help and would love the chance to continue earning your business. Susan Rosales, Agent 166 S. Industrial Saline Located in Washtenaw County Serving Ohio and Michigan "
Debra Clark
August 1, 2025
5
out of
5
rating by Debra Clark
"Matt was knowledgeable and professional when providing us with a quote."
We responded:
"Thank you so much for your five star review. We appreciate your trust to estimate all your insurance financial services now and in the future. We look forward to growing with you from many more years to come. Susan Rosales, Agent State Farm 166 S. Industrial Saline, MI Located in Washington County Serving Michigan and Ohio"
Samuel Briggs
July 29, 2025
5
out of
5
rating by Samuel Briggs
"My experience with Susan Rosales State Farm agency has been wonderful. They have been courteous, patient, considerate and extraordinarily helpful. They have answered any questions I’ve had about their services. They have explained any aspects I didn’t understand. And they pay what they say they are going to pay. I recommend State Farm for anybody. If you want honest service, you can’t go wrong with Susan Rosales State Farm."
We responded:
"Sam, thank you so much your review. We very much enjoy working with you and look forward to many more years to come. We are honored to be the agency you trust to meet your auto renters and other insurance policy needs. Susan Rosales, Agent 166 S.Industrial Saline, MI 48176 734-528-9860 Located in Washtenaw County Serving all of Michigan and Ohio "
Ellen James
July 24, 2025
5
out of
5
rating by Ellen James
"Matt at State Farm the Rosales branch in Saline Mi was fantastic. He got me an amazing deal at a very affordable price as well he was very thorough with all of his explanation and all of the quotes that he gave me. Was also able to add a final expense policy for a very reasonable rate."
We responded:
"Ellen, we appreciate your wonderful review and glad you were able to work with our wonderful team member, Matt. He is such a great part of our agency. We appreciate your trust in us to help you choose the right insurance and financial services policies with auto, home, and life. We look forward to working with you for many more to come. "
Cynthia Marchant
July 23, 2025
5
out of
5
rating by Cynthia Marchant
"Glad to have reached this office and Mathew H. He answered a lot of questions and looked for the best deals. Thank youi!"
We responded:
"Thank you for your wonderful review. Matt enjoyed getting to know you and we appreciate you being referred to us by your family. We look forward to working alongside with you for many years to come. Susan Rosales, Agent 166 S. Industrial Saline Located in Washtenaw County ing Michigan and Ohio "
Deb Sinn
July 22, 2025
5
out of
5
rating by Deb Sinn
"Susan was very thorough and patient. I appreciated her taking time to explain details to me."
We responded:
"Deb, thank you for this your wonderful five star review. We have so enjoyed working with you and especially getting to know you more. We appreciate your trust in us and in State Farm for almost 40 years with your auto home and personal article insurance policies. We look forward to working with you from many more years to come Susan Rosales, Rosales insurance agency 166 S. Industrial Saline, MI 48176 Located in Washtenaw County and near Lenawee, Monroe, Livingston, and Wayne counties Serving Michigan and Ohio"
McCord Riegler
July 21, 2025
5
out of
5
rating by McCord Riegler
"Matt was incredibly helpful throughout the whole process and made sure I understood exactly what everything meant and what it covered. Highly recommend him if possible!"
We responded:
"Thank you for sharing your wonderful experience with our incredible team member Matt. Welcome to our State Farm agency. We appreciate your trust in us to meet your auto and renters insurance needs. We look forward to working with you for many more years to come. Susan Rosales, Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline Located in Washtenaw Serving Michigan and Ohio "
Sry Zingeer
July 17, 2025
5
out of
5
rating by Sry Zingeer
"Nikki is the best. Matt is super friendly and very helpful."
We responded:
"Sry, yes we agree and thank you again for this wonderful 5 star review. We appreciate your trust in us to help you with all the your insurance and financial services needs. Susan Rosales, Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio "
Deb M
July 16, 2025
5
out of
5
rating by Deb M
"Susan is fantastic. Working with her office is easy and smooth. They spend a lot of effort staying familiar with their individual customers so you don’t have to remind them about who you are and what policies you have."
We responded:
"Deb, thank you for the wonderful five star review. We very much enjoy working with you over the years and look forward to many more to come. We appreciate your trust in us to help protect you with your auto, home, umbrella, personal articles, and life insurance needs. Susan Rosales, Agent 166 S. in Saline, MI 48176 Located in Washtenaw county serving both Michigan and Ohio "