State Farm® Insurance Agent Susan Rosales
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sherri Foster
August 8, 2025
5
out of
5
rating by Sherri Foster
"Matthew was very responsive to my request and I had my new policy certificate within 24 hours."
We responded:
"Sherri thank you so much for your 5-star review and sharing your experience with Matt. We are honored you trust us to be your agency choice for all your insurance and financial services needs. We look forward to many more years to come. Susan Rosales, Agent Rosales Insurance Agency, Inc. -State Farm 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio"
Amber Wedemeyer
August 7, 2025
5
out of
5
rating by Amber Wedemeyer
"I had such a great experience with Matt! He helped me reinstate my car insurance for a new vehicle, and the entire process was incredibly smooth and fast. He was kind, easy to talk to, and explained everything clearly. I really appreciated how stress-free he made it. Thanks, Matt!"
We responded:
"Thank you Amber for the 5 star review. We are happy you are part of our State Farm family!"
bob jackks
August 4, 2025
4
out of
5
rating by bob jackks
"People were helpful and quick the insurance is more then I was expecting to pay May look elsewhere for a more affordable option"
We responded:
"Thank you so much for your thoughtful you and for being a valued customer since 2020. We truly appreciate your trust in our team over the long years. We’re glad to hear you found us, responsive, and easy to work with! we understand the price is an important factor. Our goal is always to provide great value while making sure you are well protected. You’ve trusted us with your auto insurance, renters insurance, hospital indemnity in life insurance policies, and we’d love the opportunity to review everything with you to see if there’s any adjustments you’d like to make and meet your needs even more so today. Please don’t hesitate to reach out. We’re always here to help and would love the chance to continue earning your business. Susan Rosales, Agent 166 S. Industrial Saline Located in Washtenaw County Serving Ohio and Michigan "
Debra Clark
August 1, 2025
5
out of
5
rating by Debra Clark
"Matt was knowledgeable and professional when providing us with a quote."
We responded:
"Thank you so much for your five star review. We appreciate your trust to estimate all your insurance financial services now and in the future. We look forward to growing with you from many more years to come. Susan Rosales, Agent State Farm 166 S. Industrial Saline, MI Located in Washington County Serving Michigan and Ohio"
Samuel Briggs
July 29, 2025
5
out of
5
rating by Samuel Briggs
"My experience with Susan Rosales State Farm agency has been wonderful. They have been courteous, patient, considerate and extraordinarily helpful. They have answered any questions I’ve had about their services. They have explained any aspects I didn’t understand. And they pay what they say they are going to pay. I recommend State Farm for anybody. If you want honest service, you can’t go wrong with Susan Rosales State Farm."
We responded:
"Sam, thank you so much your review. We very much enjoy working with you and look forward to many more years to come. We are honored to be the agency you trust to meet your auto renters and other insurance policy needs. Susan Rosales, Agent 166 S.Industrial Saline, MI 48176 734-528-9860 Located in Washtenaw County Serving all of Michigan and Ohio "
Ellen James
July 24, 2025
5
out of
5
rating by Ellen James
"Matt at State Farm the Rosales branch in Saline Mi was fantastic. He got me an amazing deal at a very affordable price as well he was very thorough with all of his explanation and all of the quotes that he gave me. Was also able to add a final expense policy for a very reasonable rate."
We responded:
"Ellen, we appreciate your wonderful review and glad you were able to work with our wonderful team member, Matt. He is such a great part of our agency. We appreciate your trust in us to help you choose the right insurance and financial services policies with auto, home, and life. We look forward to working with you for many more to come. "
Cynthia Marchant
July 23, 2025
5
out of
5
rating by Cynthia Marchant
"Glad to have reached this office and Mathew H. He answered a lot of questions and looked for the best deals. Thank youi!"
We responded:
"Thank you for your wonderful review. Matt enjoyed getting to know you and we appreciate you being referred to us by your family. We look forward to working alongside with you for many years to come. Susan Rosales, Agent 166 S. Industrial Saline Located in Washtenaw County ing Michigan and Ohio "
Deb Sinn
July 22, 2025
5
out of
5
rating by Deb Sinn
"Susan was very thorough and patient. I appreciated her taking time to explain details to me."
We responded:
"Deb, thank you for your wonderful five star review. We have so enjoyed working with you and especially getting to know you more. We appreciate your trust in us and in State Farm for almost 40 years with your auto home and personal article insurance policies. We look forward to working with you from many more years to come Susan Rosales, Rosales’s insurance agency 166 S. Industrial Saline, MI 48176 Located in Washtenaw County and near Lenawee, Monroe, Livingston, and Wayne counties Serving Michigan and Ohio"
McCord Riegler
July 21, 2025
5
out of
5
rating by McCord Riegler
"Matt was incredibly helpful throughout the whole process and made sure I understood exactly what everything meant and what it covered. Highly recommend him if possible!"
We responded:
"Thank you for sharing your wonderful experience with our incredible team member Matt. Welcome to our State Farm agency. We appreciate your trust in us to meet your auto and renters insurance needs. We look forward to working with you for many more years to come. Susan Rosales, Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline Located in Washtenaw Serving Michigan and Ohio "
Sry Zingeer
July 17, 2025
5
out of
5
rating by Sry Zingeer
"Nikki is the best. Matt is super friendly and very helpful."
We responded:
"Sry, yes we agree and thank you again for this wonderful 5 star review. We appreciate your trust in us to help you with all the your insurance and financial services needs. Susan Rosales, Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio "
Deb M
July 16, 2025
5
out of
5
rating by Deb M
"Susan is fantastic. Working with her office is easy and smooth. They spend a lot of effort staying familiar with their individual customers so you don’t have to remind them about who you are and what policies you have."
We responded:
"Deb, thank you for the wonderful five star review. We very much enjoy working with you over the years and look forward to many more to come. We appreciate your trust in us to help protect you with your auto, home, umbrella, personal articles, and life insurance needs. Susan Rosales, Agent 166 S. in Saline, MI 48176 Located in Washtenaw county serving both Michigan and Ohio "
Zak Talamonti
July 15, 2025
5
out of
5
rating by Zak Talamonti
"Very very helpful in getting the information I needed"
We responded:
"Thank you very much for your five star review. We enjoy working with you and look forward to many more years to come. Susan Rosales State Farm, Agent 166 S. Industrial Saline, MI 48176 Serving Michigan, Ohio located in Washtenaw County "
Qiana Stovall
July 15, 2025
5
out of
5
rating by Qiana Stovall
"Love working with Susan! She is very knowledgeable and helpful!"
We responded:
"Q'iana, thank you to your family for trusting us with your family's insurance needs for so many years! It's an honor that you all put your trust in us to protect what is the most important to you in providing Life Insurance and hospital indemnity insurance protection. Knowing that we've also been able to protect your mom and daughter is truly rewarding. Our goal is to deliver exceptional service and comprehensive coverage options that meet your family's needs. We appreciate your loyalty and look forward to continuing to serve you and your loved ones for many years to come. Susan Kirk Rosales, Agent State Farm Insurance Serving Washtenaw, Wayne, Oakland, Lenawee, Livingston, Monroe Counties and More"
Victoria
July 11, 2025
5
out of
5
rating by Victoria
"Very satisfied!"
We responded:
"Thank you for your five star review. We very much appreciate you and trusting us to meet all your insurance and financial services needs. We look forward to many more years to come with you. Susan Rosales, Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County Serving Michigan and Ohio "
Jacqui Jacobs
June 30, 2025
5
out of
5
rating by Jacqui Jacobs
"Matt is knowledge, friendly, and easy to work with. It’s clear he is great at what he does and cares about his customers! Thank you!!"
We responded:
"Jacqui, thank you for your wonderful review. We have enjoyed getting to know you and your family and trust in us to meet all your insurance and financial services needs including auto, home, and personal liability insurance. We look forward to working with you and your loved ones for many more to come. Susan Rosales State Farm Agent. Located in Washtenaw County Serving Michigan and Ohio"
Keegan
June 27, 2025
5
out of
5
rating by Keegan
"Have been with Susan Rosales for years! I currently have my renters insurance with them, and with my next car purchase I will pick up my auto insurance with them for it. They have always been helpful and friendly, and they go above and beyond what is expected. I learned how to budget for my retirement with them! Check them out for the whole package."
We responded:
"Keegan, thank you for the five star review, we very much appreciate it and your continued trust in us to meet all your insurance and financial services needsWe look forward to working with you for many more to come. Susan Rosales State Farm Agent. Located in Washtenaw County Serving Michigan and Ohio"
Kyle Brookshire
June 26, 2025
5
out of
5
rating by Kyle Brookshire
"I have been with Susan Rosales Agency since 2016 and the experience has been phenomenal throughout those years. They treat you like family and will always make sure your plan fits you the best."
We responded:
"Kyle, thank you for the five star review. We’ve enjoyed getting to know for almost 10 years. We appreciate your trust in us to meet your auto, renters, and life insurance needs. We look forward to working with you for many more to come. Susan Rosales State Farm Agent. Located in Washtenaw County Serving Michigan and Ohio"
Jay Phrozen
June 25, 2025
5
out of
5
rating by Jay Phrozen
"I just wanted to thank Matt Dill and the rest of your team for great service! You all have done a great job for us over the years, and now, by helping add the new motorcycle on our policy. Thank you for the expedient service!"
We responded:
"Thank you for your wonderful review. We appreciate you and your family trusting us with your auto, motorcycle, and home insurance needs. We look forward to working with you for many more years to come. Susan Rosales State Farm Agent Rosales Insurance Agency, "
Dawn Rupe
June 19, 2025
5
out of
5
rating by Dawn Rupe
"Susan and her team are always very helpful and friendly. Matt quickly helped me with what I called for. They are the best!"
We responded:
"Dawn, thank you SO much for your wonderful 5-star review, it means a lot to us. We appreciate your continued trust in us to meet your auto and home insurance needs over the last 10+ years. We have enjoyed working with you and your beautiful family and look forward to many more years to come. Susan Rosales Rosales Insurance Agency, Inc.-State Farm 166 S. Industrial Saline, MI 48176 Located in Washtenaw County, Serving all Counties in Michigan and Ohio #autoinsurance #homeinsurance #StateFarm #weloveourcustomers "
Thomas Bitell
June 17, 2025
5
out of
5
rating by Thomas Bitell
"Very helpful in handling all my concerns and quick to pick up the phone personally the first time I call every time."
We responded:
"Tom, thank you for your wonderful 5-star review! We truly appreciate your loyalty since 2014 and are delighted to have had the opportunity to assist you with your auto and renters insurance needs at our State Farm agency in Saline, MI. We’re excited to hear that you’re considering life insurance with us soon! Our team is here to help you find the best coverage that fits your unique situation. Thank you once again for being a valued member of our State Farm family. We look forward to continuing to help you for many years to come! Susan Rosales State Farm Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI 48176 (734)528-9860 #statefarm #autoinsurance #rentersinsurance #lifeinsurance #valuedcustomer "
Frankli Castro
June 5, 2025
5
out of
5
rating by Frankli Castro
"Son muy amables y siempre hay una opción para ayudar"
We responded:
"Franklyn, a delayed, thank you for your 5-star review and especially taking the time to share your experience with our State Farm agency in Saline, MI! We have enjoyed getting to know you and your family over the last year. We appreciate your trust in us to meet all your insurance and financial services needs especially your auto and renters' insurance. Thank you again for being a valued member of our State Farm family in Saline. We look forward to serving you and your family for many more years to come! Susan Kirk Rosales Rosales Insurance Agency, Inc. State Farm 166 S. Industrial Saline, MI 48176 Washtenaw Count"
Chris Maksym (CMAX)
May 30, 2025
5
out of
5
rating by Chris Maksym (CMAX)
"I've been with Susan and the State Farm team for 13 years. They do a great job, and I have really affordable insurance."
We responded:
"Chris, thank you for your 5-star review. It was so nice seeing you again recently. We have enjoyed getting to know you over the past 13 years and we look forward to many more to come. getting to know you and your family more and more. We appreciate too the trust you have in our team to help you find the right protection for your auto, renters, and financial services needs. We look forward to working with you for13+ more years :). Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County"
Paul Torres
May 30, 2025
5
out of
5
rating by Paul Torres
"I’ve had such a great experience, always helpful and made my switch so easy and tailored for my needs. Every time I’ve called for help no matter what it was they were there to help with no questions asked. Highly recommended!"
We responded:
"Paul, thank you for your wonderful review. We very much appreciate your business and enjoy working with you and getting to know you and your family more and more. We appreciate too the trust you have in our team to help you find the right protection for your family's needs for auto and homeowners insurance. We look forward to working with you for many more years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 Located in Washtenaw County"
Zachary Stewlow
May 22, 2025
5
out of
5
rating by Zachary Stewlow
"Matt was very helpful today. He made everything quick and easy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Lee Jones
May 22, 2025
5
out of
5
rating by Lee Jones
"Matt was very helpful and efficient in answering a payment question that I posed."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."